Excellent customer service is of utmost importance to us! We will do absolutely everything to get your goods to you as soon as we possibly can.
Most products get shipped within 24-48 hours if in stock.
Personalised products are usually shipped within 48hrs, depending on how busy we are. This timeframe increases at times like Christmas.
Gym Girlz United is still a young business and constantly adjusting to demand. In the rare occasion that an item is out of stock, products will be shipped directly by our suppliers, some of whom are overseas. In these cases, shipping usually takes 10-14 business days depending on customs.
Some products are printed and made on demand and can take 2-3weeks to be delivered. This information is listed on the product description.
If you need to receive your products within a short timeframe, please contact us and check if this is possible (firstname.lastname@example.org). Express post is possible on some products, if you contact us directly.
Here is a guide to shipping times:
If your products are in stock, we will package and send your goods within 24-48hrs. If they are not in stock, some products will be shipped by our suppliers overseas and handling will take up to 3days.
If you have ordered apparel, shipping will depend on the availability of that product, however most of our girls and women's apparel gets made and shipped within 24-48hrs.
Personalised products like water bottles are usually shipped within 24-48hrs, however this timeframe can increase during busy periods like Christmas.
Usually domestic shipping takes ~3-7 business days depending on your location. If your products are shipped from our supplier, they can take 7-20 business days to arrive.
If you live outside of Australia, please allow up to 20 business days to receive your items.
We currently do not offer express shipping through our website, as not all our products are handled in Australia. However, if you need something urgently and we do have your products on hand (just message us to check), then we are happy to offer express shipping on those items. You will need to pay for the cost of the express shipping.
We always try to give the most reasonable and affordable prices to our customers! Shipping prices are calculated based on how heavy the product is, where it is being shipped from and how many products you have purchased. We provide a flat shipping rate of $30 to international customers, however, if the product you purchase costs less to send, we always reimburse the difference.
We thank you for your support. Please do not hesitate to contact us, if you have any queries. Please email email@example.com .
To keep shipping costs down for our customers, we do not always provide tracking on small orders. However, if your order is larger, then it will usually have a tracking number.