Refund Policy

Change of mind

We do not offer refunds due to change of mind. In unusual circumstances we may grant to cancel an order, however the customer will be charged a 10% cancellation fee to cover our costs.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift Cards and personalised products are exempt from being returned. 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Products with obvious signs of use are not eligible for a refund. 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not-refundable.
Any item that is returned more than 30 days after delivery, will not be refunded.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@gymgirlz.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@gymgirlz.com.au.

Custom Club Leotards and Custom Orders

We do not offer refunds on custom club leotards or custom orders. 

Shipping
To return your product, you should mail your product to Gym Girlz United, PO Box 2, Central QLD University 4701.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If your returned item has not been received and you do not have evidence of shipment and tracking, we will be unable to refund or exchange the item.